This eBook will cover the following topics:

  • Customer Support Landscape and The Progression of Economic Value
  • Rise of the Call Center
  • Rise of the Internet, Paving the Way for Social
  • A New Generation, A New Shift
  • New Expectations & The Relationship Economy
  • A Faster Paced World
  • New Channels for Support
  • Adapting to Market Shifts
  • Chatbot Technology vs Artificial Intelligence
  • Surviving the Customer Experience Shift
  • and more!


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