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    Jamasen Rodriguez

    Avoid These 3 Common Live Chat Mistakes
    By Jamasen Rodriguez on September 12, 2017

    Live Chat can be the most challenging support channel to execute well. Customers are expecting the same real-time response as phone support, however typing and juggling multiple...

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    Customer Experience Artificial Intelligence

    Customer Service AI vs Chatbot
    By Jamasen Rodriguez on June 23, 2017

    We grade the intelligence of a software based on how well it can mimic a human being. There is even a test developers refer to in order to assess if the computer can trick a human into...

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    Artificial Intelligence

    Artificial Intelligence 101: Everything You Need to Know To Understand AI
    By Jamasen Rodriguez on June 22, 2017

      This post was originally posted by our friends at Diamond.io Sometimes it seems like every other website, app, or productivity tool is citing Artificial Intelligence (AI) as the...

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    Customer Experience

    Does Live Chat Rule Over Other Customer Service Channels?
    By Jamasen Rodriguez on June 21, 2017

    The customer experience department should have one main goal; to make it simple for customers to get their problem resolved as quickly and painlessly as possible. From all the different...

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    How AI Will Change Customer Service
    By Jamasen Rodriguez on June 16, 2017

    Organizations are constantly on the look out for ways to increase customer engagement and foster better customer relationships. The newest and hottest way to cultivate these...

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    Brand Integrity Customer Experience

    Don't Let Process Hinder Great Customer Service
    By Jamasen Rodriguez on June 14, 2017

    The way you treat your customers is a key factor in your organization's success, yet so many businesses focus too heavily on implementing processes and policies where the customer...

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    Customer Experience Artificial Intelligence

    Poor Customer Service Will Cost Companies More than $1 Trillion.
    By Jamasen Rodriguez on June 12, 2017

    Don't be a statistic. Poor customer service costs your organization a lot of cash. So much so that based on research done by Accenture, 52% of consumers have switched service providers...

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    Customer Experience Integrations

    Kylie.ai Enhances Capabilities with Zendesk App Integration
    By Jamasen Rodriguez on June 9, 2017

      Your business needs to offer impeccable customer service to help customers navigate the problems that arise when using your product. This means quickly solving a customer's problem in...

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    Brand Integrity Customer Experience

    Providing a Great Customer Experience
    By Jamasen Rodriguez on June 9, 2017

      The customer is always right. We’ve all heard it. Any company looking to stand the test of time knows they need to provide great service and look at everything through the customer’s...

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