This blog post was originally posted by Larry Hardesty on MIT News.
Several recent studies and surveys’ across several sources has shown that implementing an artificial intelligence strategy can be a challenging maze to navigate. With a lack of extensive business cases and A.I. implementation examples it can create a needle in the haystack scenario for business leaders not only looking for relevant A.I. solutions, but also successfully creating A.I. initiatives.
In 2016 Amazon inaugurated the Alexa Competition dedicated to “accelerating the field of conversational AI”, with the winner to be determined in late 2017. As part of the competition, university research teams attempted to build a socialbot that could converse coherently and engagingly with humans on popular topics for 20 minutes.
This blog post was originally posted on Medium by Angela Bassa
Live Chat can be the most challenging support channel to execute well. Customers are expecting the same real-time response as phone support, however typing and juggling multiple conversations at once is slow. You aim to achieve the same attentiveness as email. However, the right way to talk to customers with instant recall can prove difficult.