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    Artificial Intelligence

    Does My Company Really Need Artificial Intelligence (AI) Assistants?
    By Sinan Ozdemir on June 12, 2019

    The promise of AI assistants in the enterprise is clear. Quick and easy automation is just a click or a chat away. With just a few easy steps, you can have your very own shallow workflow...

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    Artificial Intelligence Machine Learning Sentiment Analysis

    To Build a Smarter Chatbot, First Teach It a Second Language
    By Shayaan Abdullah on October 4, 2017

    This blog post was originally posted on MIT Technology Review by Will Knight From Alexa and Siri to countless chatbots and automated customer support lines, computers are gradually...

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    Artificial Intelligence

    Formulating an A.I. Strategy
    By Josh Adragna on October 2, 2017

    Evaluating artificial intelligence in the enterprise can seem like a daunting task. The team has worked with several leading organizations and has learned key insights in how to...

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    Machine Learning natural language processing text vectorization

    The Beginner’s Guide to Text Vectorization
    By Divya Susarla on September 27, 2017

    This blog post was originally posted on MonkeyLearn by Rodrigo Stecanella Since the beginning of the brief history of Natural Language Processing (NLP), there has been the need to...

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    Artificial Intelligence Customer Support

    Evaluating A.I. for Customer Support
    By Divya Susarla on September 26, 2017

    Business leaders are becoming more keen to evaluate A.I. solutions. Based on our conversations in the market and being an A.I. provider, here is a list of things to consider when...

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    Artificial Intelligence Machine Learning Customer Support

    The Machine Learning BIOD-ome
    By Sinan Ozdemir on September 25, 2017

    Business leaders from a wide variety of industries and from companies both large and small are feeling the pressure to implement viable and effective AI strategies to keep up with the...

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    Artificial Intelligence Neural Networks

    How Neural Networks Think
    By Shayaan Abdullah on September 20, 2017

    This blog post was originally posted by Larry Hardesty on MIT News. Artificial-intelligence research has been transformed by machine-learning systems called neural networks, which learn...

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    Customer Experience Artificial Intelligence Customer Support

    Executive Guide to Artificial Intelligence
    By Josh Adragna on September 19, 2017

    Several recent studies and surveys’ across several sources has shown that implementing an artificial intelligence strategy can be a challenging maze to navigate. With a lack of extensive...

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    Artificial Intelligence Deep Learning Machine Learning Reinforcement Learning natural language processing

    MILABOT and the Amazon Alexa Prize Competition
    By Shayaan Abdullah on September 18, 2017

    In 2016 Amazon inaugurated the Alexa Competition dedicated to “accelerating the field of conversational AI”, with the winner to be determined in late 2017. As part of the competition,...

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    Data Alone Isn’t Ground Truth
    By Divya Susarla on September 13, 2017

    This blog post was originally posted on Medium by Angela Bassa I saw a chart the other day that highlighted the importance of bringing skepticism to any data analyses and visualizations...

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    Avoid These 3 Common Live Chat Mistakes
    By Jamasen Rodriguez on September 12, 2017

    Live Chat can be the most challenging support channel to execute well. Customers are expecting the same real-time response as phone support, however typing and juggling multiple...

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    Artificial Intelligence

    Biases in AI: Algorithms v.s. Data
    By Divya Susarla on September 11, 2017

    With A.I. being such a buzzword recently, so many misconceptions are being built about the technology. From articles talking about how Facebook had to shut down an AI after the system...

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