Quick Analysis of Your Customer Support Twitter Handle

Posted by Sinan Ozdemir on 10/3/17

You already know that a decision that is backed by some analysis and data is usually better than a decision that comes purely from the gut. So when you need to make a decision on ways of improving your customer success experience, you need some data to work with. Most organizations employ some twitter usage in their customer success, some more than others. That’s why it’s important to do some analysis on incoming tweets and how well they are replied to.

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Topics: Artificial Intelligence, natural language processing, Customer Support, data visualization