Don't Let Process Hinder Great Customer Service

Posted by Jamasen Rodriguez on 6/14/17

The way you treat your customers is a key factor in your organization's success, yet so many businesses focus too heavily on implementing processes and policies where the customer experience gets overlooked.

It’s essential to provide a superior customer experience. Here are a few mistakes that can ruin your business in the eyes of your customers.

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Topics: Brand Integrity, Customer Experience

Providing a Great Customer Experience

Posted by Jamasen Rodriguez on 6/9/17

 

The customer is always right. We’ve all heard it. Any company looking to stand the test of time knows they need to provide great service and look at everything through the customer’s perspective. Because a customer that is treated with poor customer service will tell their friends in the loud and public atmosphere of today’s media.

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Topics: Brand Integrity, Customer Experience