Kylie.ai Enhances Capabilities with Zendesk App Integration

Posted by Jamasen Rodriguez on Jun 9, 2017 6:04:49 PM

 

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Your business needs to offer impeccable customer service to help customers navigate the problems that arise when using your product. This means quickly solving a customer's problem in a personable way. This is why we created Kylie.ai and why today we are excited to announce our integration with Zendesk.

Agent's have been using Kylie inside of Zendesk for sometime now but today we are officially part of the Zendesk Marketplace which allows us to help more organizations offer superior customer service at a lower cost.

To see increased customer happiness at a lower cost, download Kylie for your organization in the Zendesk Marketplace here: https://www.zendesk.com/apps/kylieai

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Once you download the app, contact us to create an account and receive access to our manager dashboard where you connect your Zendesk App with Kylie's cutting edge artificial intelligence engine.

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Got everything connected and ready to go? We believe you should have complete control over Kylie and when she is able to help your agents by generating drafts or when she is able to automatically deflect tickets by automatically holding a conversation with your customer on your behalf. This is why we have built in confidence levels for you to calibrate!

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Now watch Kylie generate drafts inline with the Zendesk ticket UI. No need to train your agents on a new system. It just works.

Topics: Customer Experience, Integrations