Jamasen Rodriguez

Recent Posts

Don't Let Process Hinder Great Customer Service

Posted by Jamasen Rodriguez on 6/14/17

The way you treat your customers is a key factor in your organization's success, yet so many businesses focus too heavily on implementing processes and policies where the customer experience gets overlooked.

It’s essential to provide a superior customer experience. Here are a few mistakes that can ruin your business in the eyes of your customers.

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Topics: Brand Integrity, Customer Experience

Poor Customer Service Will Cost Companies More than $1 Trillion.

Posted by Jamasen Rodriguez on 6/12/17

Don't be a statistic. Poor customer service costs your organization a lot of cash. So much so that based on research done by Accenture, 52% of consumers have switched service providers in the past year due to poor customer service.  This shows that if your organization doesn't provide a great customer experience, customers will leave for your competitors. This "service hopping" will end up costing companies $1.6 trillion!

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Topics: Customer Experience, Artificial Intelligence

Kylie.ai Enhances Capabilities with Zendesk App Integration

Posted by Jamasen Rodriguez on 6/9/17

 

Your business needs to offer impeccable customer service to help customers navigate the problems that arise when using your product. This means quickly solving a customer's problem in a personable way. This is why we created Kylie.ai and why today we are excited to announce our integration with Zendesk.

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Topics: Customer Experience, Integrations

Providing a Great Customer Experience

Posted by Jamasen Rodriguez on 6/9/17

 

The customer is always right. We’ve all heard it. Any company looking to stand the test of time knows they need to provide great service and look at everything through the customer’s perspective. Because a customer that is treated with poor customer service will tell their friends in the loud and public atmosphere of today’s media.

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Topics: Brand Integrity, Customer Experience