Organizations are constantly on the look out for ways to increase customer engagement and foster better customer relationships. The newest and hottest way to cultivate these relationships is with artificial intelligence. Our friends over at Diamond.io published a great article on A.I if you're interested in a deeper technical explanation. To start, companies have been paying close attention to a specific type of AI, chatbots.
The way you treat your customers is a key factor in your organization's success, yet so many businesses focus too heavily on implementing processes and policies where the customer experience gets overlooked.
It’s essential to provide a superior customer experience. Here are a few mistakes that can ruin your business in the eyes of your customers.
Don't be a statistic. Poor customer service costs your organization a lot of cash. So much so that based on research done by Accenture, 52% of consumers have switched service providers in the past year due to poor customer service. This shows that if your organization doesn't provide a great customer experience, customers will leave for your competitors. This "service hopping" will end up costing companies $1.6 trillion!
Your business needs to offer impeccable customer service to help customers navigate the problems that arise when using your product. This means quickly solving a customer's problem in a personable way. This is why we created Kylie.ai and why today we are excited to announce our integration with Zendesk.
The customer is always right. We’ve all heard it. Any company looking to stand the test of time knows they need to provide great service and look at everything through the customer’s perspective. Because a customer that is treated with poor customer service will tell their friends in the loud and public atmosphere of today’s media.