In our mission to help our clients achieve remarkable customer experiences, we’ve focused some of our attention into tackling the repetitive questions your customer support teams receive. The Kylie.ai Bubble is a quick and easy way to divert those repetitive FAQ questions that bog down your customer support agents.
Live Chat can be the most challenging support channel to execute well. Customers are expecting the same real-time response as phone support, however typing and juggling multiple conversations at once is slow. You aim to achieve the same attentiveness as email. However, the right way to talk to customers with instant recall can prove difficult.
We grade the intelligence of a software based on how well it can mimic a human being. There is even a test developers refer to in order to assess if the computer can trick a human into believing that it's human. The Turing Test. If you can’t distinguish between a human being’s reply and a computer’s, the computer is considered intelligent.
In today’s world, a chatbot that sounds like a human being belongs to one of two categories:
Consider the last time you sat through a long automated phone menu where you press 1 for Spanish, 2 for account info, 3 for ... etc. A rule-based chatbot is the same technology in chat/conversation format. When you start engaging with a chatbot, it offers you a few options, you select 1, 2, or 3 and the chatbot responds based on your choice. This chatbot has a pre-programed answer that guides the conversation to flow in a structured manner.
This post was originally posted by our friends at Diamond.io
Sometimes it seems like every other website, app, or productivity tool is citing Artificial Intelligence (AI) as the secret ingredient in their recipe for success. What’s less common is an explanation of what AI is, why it’s so cool, and how companies are leveraging it to provide better user experiences.
Topics: Artificial Intelligence
The customer experience department should have one main goal; to make it simple for customers to get their problem resolved as quickly and painlessly as possible. From all the different customer service mediums available to customers including email, phone, sms or chat, live chat is by far the easiest, fastest, and least obtrusive. Live chat requires zero behavior change for the customers since we all enjoy the easy of live chat in our personal lives. It's familiar, private, quick and, most importantly, convenient. Live chat is a customer service option that fits into the consumer’s lifestyle.
Topics: Customer Experience