Divya Susarla

Recent Posts

The Beginner’s Guide to Text Vectorization

Posted by Divya Susarla on 9/27/17

This blog post was originally posted on MonkeyLearn by Rodrigo Stecanella

Since the beginning of the brief history of Natural Language Processing (NLP), there has been the need to transform text into something a machine can understand. That is, transforming text into a meaningful vector (or array) of numbers. The de-facto standard way of doing this in the pre-deep learning era was to use a bag of words approach.

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Topics: Machine Learning, natural language processing, text vectorization

Evaluating A.I. for Customer Support

Posted by Divya Susarla on 9/26/17

Business leaders are becoming more keen to evaluate A.I. solutions. Based on our conversations in the market and being an A.I. provider, here is a list of things to consider when evaluating A.I for customer support.

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Topics: Artificial Intelligence, Customer Support

Data Alone Isn’t Ground Truth

Posted by Divya Susarla on 9/13/17

This blog post was originally posted on Medium by Angela Bassa

I saw a chart the other day that highlighted the importance of bringing skepticism to any data analyses and visualizations we encounter. This post isn’t a dissertation, and it necessarily does not address the topic fully. But I think there are some good point I can make on the topic, and if it sparks a good conversation that I think it’s served a good purpose.

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Biases in AI: Algorithms v.s. Data

Posted by Divya Susarla on 9/11/17

With A.I. being such a buzzword recently, so many misconceptions are being built about the technology. From articles talking about how Facebook had to shut down an AI after the system created its language, to the widely known Microsoft’s bot that became racist, A.I. is developing an illusion of being uncontrollable.

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Topics: Artificial Intelligence